Today I found hidden value in the person of the waitress who served our "after church breakfast group" Although this group of six couples and two singles has been to this restaurant only a few times this year, this waitress not only remembers our particular likes and dislikes but makes each of us feel as though we are invited guests at her home. The part about remembering our likes and dislikes is especially valuable since the median age of this group is around 65 and sometimes we do not remember our favorite dishes from week to week. But that is not the hidden value I found today. The hidden value lies in the way she makes each of us feel that she has all the time in the world as she prompts us for our orders. Sixteen of us order off the menu and often want extras like honey for our oatmeal or sugar free syrup for our pancakes. If we were her only table on a slow Monday morning it would still be a challenge, but this is a busy Sunday morning and ours is not her only table.
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